By creating an account or using 247Braiders on the web or in our apps, you agree to these Terms, our Privacy Policy and any notice shown to you in the app (together, the "Terms"). If you do not agree, do not use 247Braiders. These Terms include a binding arbitration clause and a class action waiver (see "Dispute Resolution") that affect your legal rights.

247Braiders is for people who are at least 18 years old, able to form a binding contract, and located in the United States. We do not knowingly allow anyone under 18 to hold an account. If you are under 18, do not use 247Braiders. If we learn that an account belongs to someone under 18, we will close it.

247Braiders is a technology platform that connects clients with independent beauty and grooming professionals. 247Braiders is not a salon, studio or barbershop, is not the employer, agent, partner or insurer of any professional, and does not provide or supervise beauty, hair, skin, nail, massage, grooming or any other services. Professionals are independent providers responsible for their licenses, insurance, prices, availability, supplies, hygiene practices, and the services they perform. Bookings are agreements solely between the client and the professional. 247Braiders does not guarantee the quality, safety, legality, timing or outcome of any service, or the accuracy of any profile, photo, review or message.

Professionals are solely responsible for holding, keeping current and following every license, permit, registration, insurance policy and credential that the law requires for the services they offer and the places they offer them. 247Braiders does not verify, review or approve professional licenses or credentials, and does not promise that any professional holds them. Clients should confirm credentials with a professional before booking. The "Verified" badge only means a professional completed identity verification with our identity-verification partner; it is not a license, safety, insurance or quality check. If someone files a complaint about a professional, we may ask that professional for documents showing the license or credential at issue. If the documents are not provided by the date we set, we may suspend or close the account.

Beauty and grooming services involve physical contact, products, tools and heat, and carry risks such as allergic reactions, skin or scalp irritation, burns, infection, hair loss or damage, tension or traction injury, and unsatisfactory results. • Clients must tell the professional about allergies, sensitivities, skin or scalp conditions, medications, pregnancy and any medical condition before the service, and should ask for a patch test when appropriate. • Professionals must follow all applicable health, sanitation, safety and licensing laws, use clean and properly maintained tools, and stop any service that appears unsafe. • Services may take place at a professional's location, a client's home or another place. Use good judgment, meet in appropriate settings, and leave if you feel unsafe. • 247Braiders does not conduct criminal background checks on users or professionals unless we expressly say so in the app, and identity verification does not guarantee anyone's safety or conduct. • 247Braiders is not an emergency service. If you are in danger or need medical care, call 911. You choose to book and provide services at your own risk. To the fullest extent allowed by law, you accept the risks described above and the other risks that come with in-person services.

You are responsible for your sign-in details and all activity on your account. Provide accurate profile, business and contact information and keep it up to date. You may not share, sell or transfer your account. Tell us right away at the support email below if you think your account has been used without your permission.

Payments are processed by our payment partners (such as Stripe and Square). We do not store full card numbers. Deposits, balances, cancellation and no-show terms are shown before you book and apply to that booking. 247Braiders charges professionals a platform fee on completed bookings, on the amount they keep after any refunds, shown in the professional's earnings, and may add a service or booking fee shown before payment. Card processing fees charged by our payment partners on a professional's bookings, tips and sales are paid by that professional and taken out of their payout, including while a platform-fee promotion applies. Prices, taxes and fees are set and disclosed as shown at checkout. Payments for bookings made through 247Braiders must stay in the app; asking for or making payment outside the app to avoid platform fees is not allowed. Professionals are responsible for their own taxes, and 247Braiders is not responsible for any tax owed by a user.

The cancellation and refund terms shown when you book apply to that booking. A professional may set cancellation windows, deposits and no-show fees. Card processing fees are not refundable: if you cancel, you get back what the cancellation terms allow, minus the card processing fee on that payment. If the professional cancels or declines your booking, you get a full refund and the professional pays the card processing fee. Amounts a professional owes 247Braiders, such as refunds or lost disputes after a payout and card fees on refunds they caused, are taken from their future payouts. If a service is not provided as booked, contact the professional first and then support@247braiders.com within 7 days of the appointment. We may, at our discretion and where the law allows, review the facts, hold or release funds, refund all or part of a payment, or decline a request. Our decisions about payments within 247Braiders are made to operate the platform fairly and do not make 247Braiders responsible for the underlying service. Do not file a card dispute or chargeback without first giving us the chance to resolve the problem; accounts with abusive chargebacks may be closed and amounts owed recovered.

If you turn on text message updates, 247Braiders will send appointment reminders and booking updates (such as new requests and cancellations) to the mobile number on your account, and verification codes when you ask for one. Message frequency depends on your bookings. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help; you can also turn texts on or off in Settings. Consent to texts is not a condition of using 247Braiders or buying anything. Carriers are not liable for delayed or undelivered messages. Support: support@247braiders.com.

You keep ownership of the photos, videos, reviews and messages you post. You give 247Braiders a non-exclusive, worldwide, royalty-free license to store, display, reproduce, adapt (for example, resize or compress), distribute and promote that content on and in connection with 247Braiders and its marketing, for as long as the content is on the service and for a reasonable time afterward. You confirm that you own or have all rights and permissions needed for your content, including permission from every person who appears in a photo or video to post it and, for professionals, to use it to promote the business. Do not post content you do not have the right to share, and do not post photos of minors or of people who have not agreed. You are responsible for your content.

Reviews must be honest, based on a real booking, and must not include threats, hate, private information or unlawful content. Professionals may not pay for, trade for or pressure clients into reviews, or write reviews of themselves or competitors. We may remove content or reviews that break these rules, but we do not verify or endorse any review.

Some features (such as style try-on previews, the AI assistant and AI voice onboarding) use artificial intelligence. AI output may be inaccurate, incomplete or different from real life. A try-on or preview image is an illustration only and is not a promise or guarantee of how a service will look or turn out. Do not rely on AI output for medical, legal, financial or safety decisions. You must have the right to upload any photo you submit to these features, and you must not use them to create misleading, sexual, harassing or unlawful content or to imitate another person.

Do not: harass, threaten, discriminate against or stalk others; post unlawful, misleading, hateful, violent or sexual content; offer or request illegal services; share contact details to move payments off the platform; impersonate others or create fake accounts, bookings or reviews; scrape, copy or resell data from the service; interfere with security, probe or test vulnerabilities without our written permission, or overload the service; use bots or automated means to book, message or collect data; or use the service in violation of any law. We may warn, limit, suspend or close accounts that break these rules, and you may appeal decisions from the notice we send you.

Professionals can connect a Facebook account to run ads for their business on Facebook and Instagram from 247Braiders. Ads run on the professional's own Meta ad account and are billed by Meta directly; 247Braiders does not charge for them. Ads must follow Meta's Terms and Advertising Standards and applicable advertising law, and Meta decides whether an ad is approved. Professionals are solely responsible for the content, claims and results of their ads and any amounts Meta charges. 247Braiders does not guarantee any reach, bookings or return on ad spend. You can pause ads or disconnect Facebook at any time.

247Braiders relies on third-party services (for example hosting, payments, identity verification, maps, text messaging, AI and advertising platforms) and may link to third-party sites. We do not control and are not responsible for third-party services, sites or their terms and privacy practices. Your use of them is at your own risk and subject to their terms.

247Braiders, its logo, software, design and content we create are owned by us or our licensors and are protected by law. You may not copy, modify, reverse engineer or create derivative works from them, except as the law allows. If you believe content on 247Braiders infringes your copyright, email support@247braiders.com with the subject "Copyright notice" and include: a description of the work, the location of the content, your contact details, a statement that you have a good-faith belief the use is not authorized, a statement under penalty of perjury that your notice is accurate and you are the owner or authorized to act for the owner, and your signature. We may remove content and close the accounts of repeat infringers.

You may stop using 247Braiders and delete your account at any time. We may suspend, restrict or close any account, remove content, withhold or reverse payments connected to fraud or abuse, or stop offering all or part of the service at any time, with or without notice, if we believe it is needed to protect users, 247Braiders or the law, or if these Terms are broken. Sections that by their nature should continue (including content licenses, disclaimers, limitation of liability, release, indemnity and dispute resolution) survive termination.

TO THE FULLEST EXTENT ALLOWED BY LAW, 247BRAIDERS AND ALL CONTENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT PROFESSIONALS OR CLIENTS WILL BE QUALIFIED, HONEST OR AVAILABLE, OR THAT ANY SERVICE BOOKED THROUGH THE PLATFORM WILL BE SAFE OR SATISFACTORY.

TO THE FULLEST EXTENT ALLOWED BY LAW, 247BRAIDERS, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BOOKINGS, OR FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, ALLERGIC REACTION, LOSS OR OTHER HARM ARISING FROM SERVICES PERFORMED BY A PROFESSIONAL, FROM THE CONDUCT OF ANY USER OR THIRD PARTY, OR FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES WE EARNED FROM YOUR BOOKINGS IN THE 12 MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some places do not allow certain limits, so some of these limits may not apply to you; in that case our liability is limited as much as the law allows.

Because 247Braiders does not provide, supervise or control services, you release 247Braiders and its owners, officers, employees, contractors and affiliates from claims, demands and damages of every kind, known or unknown, arising out of or connected with any dispute between you and another user, or any service, product, act or omission of a professional or client. If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." Nothing in this section limits claims that the law does not allow to be released.

You agree to defend, indemnify and hold harmless 247Braiders and its owners, officers, employees, contractors and affiliates from any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the service; your content; your services, products, ads or conduct (if you are a professional); your breach of these Terms or the law; or your violation of another person's rights. We may take over the defense of any matter at your expense, and you will cooperate.

Please read this section carefully. It affects your rights. 1. Informal resolution. Before starting a claim, send a written description of the dispute to support@247braiders.com with the subject "Legal notice." We will try to resolve it within 30 days. 2. Binding arbitration. If we cannot resolve it, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms, the service or your relationship with us will be resolved by final and binding individual arbitration, not in court, before a neutral arbitrator under the rules of the American Arbitration Association (consumer rules where they apply) or JAMS. The Federal Arbitration Act governs this section. Arbitration may be held by video, phone or written submissions, or in a reasonably convenient location. The arbitrator may award the same individual relief a court could, but may not award relief for or against anyone who is not a party. 3. Exceptions. Either side may (a) bring an individual claim in small claims court if it qualifies, (b) seek court orders to stop misuse of intellectual property or the platform, and (c) report matters to a government agency. 4. Class action waiver. TO THE FULLEST EXTENT ALLOWED BY LAW, YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR JOIN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY. 5. Opt out. You may opt out of arbitration and the class waiver within 30 days after you first accept these Terms by emailing support@247braiders.com from the email on your account with the subject "Arbitration opt-out." Opting out does not affect any other part of the Terms. 6. Time limit. To the extent the law allows, any claim must be filed within one (1) year after it arose, or it is permanently barred. 7. If any part of this section is found unenforceable, the rest stays in effect, except that if the class action waiver is found unenforceable, the dispute will proceed in court and not in arbitration.

These Terms and any dispute are governed by United States federal law and the law of the state where 247Braiders's operator is based, without regard to conflict-of-law rules. For any dispute that is not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in that state, except where the law gives you the right to sue in your home area.

If you download 247Braiders from the Apple App Store or Google Play, you acknowledge that these Terms are between you and 247Braiders, not Apple or Google. Apple and Google have no duty to provide support or maintenance for the app and are not responsible for claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms for iOS apps and may enforce them against you. You must also follow the store's terms of use.

These Terms are the entire agreement between you and 247Braiders about the service and replace earlier agreements. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, sale or reorganization. We are not liable for delay or failure caused by events beyond our reasonable control, including outages of internet, cloud, payment, messaging or app-store services, natural disasters, labor disputes or government action. You agree that we may give notices to you electronically, including by email, text, in-app message or by posting on the service.

We may update these Terms. We will show the new "last updated" date and, for material changes, give notice in the app or by email. Continued use after an update means you accept the updated Terms. If you do not accept them, stop using the service and delete your account.

Questions about these Terms: support@247braiders.com