247Braiders collects only the information needed to run our marketplace, support you, keep the platform safe and meet legal obligations. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. This Policy explains what we collect, why, who receives it, how long we keep it and the choices you have. By using 247Braiders you agree to this Policy.

• Account: name, email, phone number and sign-in identifiers. • Profile: photos, bio, business details, services, prices and portfolio. • Bookings: dates, services, notes, status and payment records (card details are handled by our payment partners, not stored by us). • Messages: chat content and attachments you send or receive. • Photos, videos and voice: media you upload or record, including photos you submit to style try-on and audio you record for AI voice onboarding. • Location: approximate or precise location when you allow it, for nearby search and distances. • Identity checks: professionals verify identity through our identity-verification partner, which may process government ID images and a selfie; we keep the verification result and status, not the ID images. • Business documents: licenses or credentials that professionals choose to provide for review. • Device and usage: app settings, device type, app version, notification tokens, IP address, crash and diagnostic data, and security signals needed to keep the service reliable and secure. • Communications with us: support requests, reports and appeals.

We collect information from you, from your device, from the other party to a booking (for example booking details and messages), and from service providers such as payment, identity-verification, advertising (Meta) and text-messaging partners.

To create and secure accounts; provide bookings, payments, payouts and messaging; show nearby professionals and relevant results; send appointment and account notifications; verify identity; prevent fraud, abuse and safety incidents; investigate reports and enforce our Terms; provide support; comply with law and respond to legal requests; and analyze and improve the service. We do not use your private messages to advertise to you.

We share information only: • with service providers that process it for us (for example Google Firebase and Google Cloud for hosting, storage and notifications; Stripe and Square for payments, payouts and identity checks; Telnyx for text messages and verification codes; email providers; maps and AI providers); • with the other party to a booking, as needed for that booking (for example your name, photo, service details and messages); • publicly, when you choose to post it (profiles, portfolio, posts and reviews are visible to others); • with Meta, when a professional connects Facebook to run ads; • when required by law, subpoena or court order, or to protect rights, safety and property, or to detect and prevent fraud; • in a merger, sale, financing or reorganization, subject to this Policy; and • with your consent. We do not sell personal information and do not share it with third parties for their own marketing.

When you use style try-on, the AI assistant or AI voice onboarding, the photos, text or audio you submit may be processed by third-party AI providers (such as Google) to generate the result. We use this only to provide the feature you asked for. Only submit photos of yourself or of people who have agreed. We do not use facial recognition to identify or track you ourselves, and we do not sell face or voice data. Identity-verification images are handled by our identity-verification partner under its own privacy policy.

If you are a professional and choose to connect Facebook to run ads, 247Braiders uses Facebook Login to get your permission. We then receive and store: • your Facebook user ID and name; • an access token, stored encrypted, so we can create and manage ads you ask for; • the ad account and Facebook Page you choose, and the Instagram account linked to that Page; • the ads you create through us and their results (for example impressions, clicks and spend). We use this only to create, run, pause and report on your ads. We do not sell it, use it for other advertising, or share it with anyone other than Meta. Disconnecting Facebook in 247Braiders deletes the stored token and connection. See "Deleting Your Data" below for how to delete everything.

If you opt in, we use your mobile number to send appointment reminders, booking updates and verification codes. We keep a record of your opt-in (the time, the way you opted in and the number) and any STOP or START replies. Your mobile number and text-message opt-in information are not shared with third parties or affiliates for marketing or promotional purposes. They are shared only with our text-message provider (Telnyx) so messages can be delivered. Reply STOP to opt out, HELP for help; message and data rates may apply.

We use your location only if you allow it in your device settings, to find nearby professionals and show distances. Professionals may show a service area. You can turn off location access at any time in your device settings; some features may then work less well.

On the web we use cookies, local storage and similar technologies that are needed to sign you in, keep your session secure, remember settings (such as light or dark mode) and keep the service working. We do not use third-party advertising or cross-site tracking cookies. Your browser settings can block cookies, but parts of the service may not work. Some browsers send a "Do Not Track" or Global Privacy Control signal; because we do not sell or share personal information for advertising, we treat these signals as an opt-out request where the law requires.

We keep information for as long as your account is active and as needed to provide the service, resolve disputes, prevent fraud and meet legal obligations. When you delete your account, we delete or de-identify your personal information within 30 days, except records we must or may keep for legal, tax, accounting, fraud-prevention, safety or dispute purposes (for example payment and tax records, generally up to seven years), and copies in backups that are deleted on a regular cycle.

You can edit your profile, change notification settings, turn off location access, opt out of texts (reply STOP) and delete your account from Account Settings. Depending on where you live (including California, Colorado, Connecticut, Virginia, Texas, Utah, Oregon and other states with privacy laws), you may have the right to: know what personal information we collect, use and disclose; access a copy of it; correct it; delete it; opt out of the sale or sharing of personal information (we do not sell or share it); limit use of sensitive personal information (we use it only to provide the service); appeal a decision about your request; and not be discriminated against for using these rights. To make a request, email support@247braiders.com from the email or phone number on your account with the subject "Privacy request," or use Account Settings. We will verify your identity, and respond within the time the law allows (generally 45 days). An authorized agent may submit a request with your written permission. If we deny a request, you may appeal by replying to our response; if you are still not satisfied you may contact your state attorney general. Categories of personal information collected in the last 12 months: identifiers; contact details; commercial information (bookings and payments); internet and device activity; precise or approximate geolocation; photos, audio and other media; professional information; and inferences used to show relevant results. Sensitive personal information we handle includes account log-in, precise geolocation (if you allow it), and government ID data processed by our identity-verification partner.

You can delete your account and data at any time. Full instructions, including how to remove data received from Facebook, are at 247braiders.com/data-deletion and in Privacy & Security in the app menu. You can also email support@247braiders.com from the email or phone number on your account and we will delete your data within 30 days, except records we must keep by law.

We use administrative, technical and physical safeguards designed to protect your information, including encryption of data in transit, encryption of stored data by our cloud providers, access controls, and monitoring. No system is perfectly secure, and we cannot guarantee absolute security, so please use a strong, unique password, keep sign-in details private and tell us right away if you suspect unauthorized access. If a breach affects your personal information, we will notify you and authorities as the law requires.

247Braiders is not directed to children and is not for anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, email support@247braiders.com and we will delete it.

247Braiders is operated in the United States for users in the United States. Your information is processed and stored in the United States and in other locations where our service providers operate. We do not offer the service outside the United States.

The service may link to third-party sites and apps. Their privacy practices are their own, and we are not responsible for them.

We may update this Policy. We will post the new "last updated" date and, for material changes, notify you in the app or by email. Continued use after an update means you accept it.

Privacy questions or requests: support@247braiders.com